About half-way through last year we sent
out a patient survey asking you, our past
and present patients, what additional
services we could provide at Personal
Best. The overwhelming response was
that we should find a Remedial Massage
Therapist to join our team and so for at least a month
(maybe two) that was at the forefront of my mind. Then,
in a pattern many of you would be famil-iar with, I got
“busy” doing a number of other things—seeing
patients, running workshops, visiting doctors, installing
new computers, com-pleting payroll… The list goes on!
The idea of finding a remedial massage therapist got
pushed down my list and from my conscious atten-tion,
even when patients reminded me about it regularly!
Until November, when an interesting thing happened.
One of the most rewarding aspects of running a small
business is experiencing the cliché of “What goes
around, comes around” play out in real life. You need to
give before you receive, and the giving won’t
necessarily pay itself back tomorrow, next week or
even next month, but often it does eventually. In
November I received an email from a massage therapist
who had read an article on our website that we were
looking for someone. When I asked how she got to our
website she replied “You came down and gave a talk to
our class last year” and at the time of writing this
newsletter we are very close to having a massage
therapist join our team—we’ll keep you posted!
This means I have to turn my attention to understanding
how massage therapy can work alongside

physiotherapy in a way that complements both
disciplines. I have some ideas about how this might
work but until the rubber meets the road those ideas
are purely academic and will need to be tested,
reviewed and tweaked in the real world. Taking on a
massage therapist is a change for our practice and with
any change comes an interesting mix of both promise
and uncertainty. I learnt only recently (and I wish I knew
this earlier in life) that the best decision is the one you
make. A decision is better than no decision or being
stuck in “analysis paralysis.” Understanding this
concept has helped me make decisions when there is
risk involved, whether it be around people, finances or
both, as the case usually is in private practice.
How will you handle change in 2020? For people living
in a (relatively) safe, sophisticated society with a high
standard of living, we resist change. Try asking your
partner to swap sides of the bed for a night! Sometimes
change is forced upon us (a change of job, a change in
your health, a change in someone else’s health) and
these situations call on us to adapt. Sometimes change
is more of a choice but it is where opportunity lies. I am
not going to ask you to make a New Year’s Resolution,
but as you start the year consider the concept of
change itself. It is going to come up for you sometime
during 2020, whether you want it or not and how you
handle change has a lot to do with what your life
ultimately looks like.
Happy reading and we’ll keep you up-to-date with all
the changes at Personal Best in 2020!