We mailed our most recent issue of PhysioNews last week and as I did I reflected on the fact we have been adapting to restrictions related to coronavirus for about six weeks. It has been a challenging six weeks for me and my team and I am sure many of you feel the same way. The transition to a lifestyle based on limited social interaction is different for different people and is no doubt harder for some than others. I feel lucky as I have a wonderful family and I am viewing this time as an opportunity to do more with my two boys, whether that be playing tennis, bike-riding, kayaking on the river or simply spending time at home. If you are struggling with change at the moment and you simply need someone to talk to feel free to give your physio a call – we’re happy to lend a listening ear as well at help you out where we can.
In terms of change in the clinic over the past month I am very proud of my team’s ability to adapt. Our goal is to take care of all of our patients whilst maintaining a high standard of clinic cleanliness and adhering to the social distancing rules. As an example we changed our appointment diary and workflow in an effort to have no more than one person in the waiting room at a time. We are open for regular “face-to-face” appointments but we also have a Telehealth service for those patients who are self-isolating or concerned about coming in to see us. If you would like to schedule a Telehealth appointment call Mary or Racquel at our front desk and we will guide you through the whole process.
There is another important change to Personal Best for the time being: we will not be open on Wednesdays – this will be everyone’s day for spending time with their families and recharging so that we are on top of our game and ready to help you as best as we can. Rest assured we will re-open on Wednesdays at some point. For those patients who were seeing Rachelle, our remedial massage therapist, you will be pleased to know her books have re-opened and she will be seeing patients from Thursday 21st May.
One of the most interesting moments for me over the past month occurred about a week after the restrictions were announced. We had three new patients ring our clinic that day and I realised: people still hurt themselves in a pandemic and those people need our help, advice, treatment and guidance. Not only that, Personal Best is going to come out of this stronger than ever – I have big plans for 2021 and I am personally looking forward to what the future brings, in both challenges and opportunities.